Air France’s cancellation policy for Business Class tickets varies based on the fare type (e.g., Fully-Flex, Standard, or Light) and specific conditions of the ticket. Below is a concise overview based on available information:
24-Hour Risk-Free Cancellation: If you book directly with Air France and your flight is to or from the United States, you can cancel within 24 hours of purchase for a full refund, provided the booking was made at least seven days before departure. This applies to all ticket types, including Business Class, with no fees. Refunds are processed to the original payment method within 7–20 business days, depending on the payment type.
Fully-Flex Business Class Fares: These tickets are fully refundable and can be canceled at any time before departure without penalty. You can also change travel dates without fees, though fare differences may apply. Refunds are issued to the original payment method, typically within 7–10 business days for credit cards or 15–20 for other methods.
Non-Flex or Semi-Flex Business Class Fares: For non-refundable or semi-flexible Business Class tickets, cancellations after the 24-hour window may incur fees or result in a non-refundable travel voucher instead of a cash refund. Vouchers are valid for one year from issuance and can be used for future Air France bookings. Cancellation fees depend on fare conditions, ranging from $75 for refundable Business Leisure fares to no refund for non-refundable fares, where only travel credits are issued. Check specific fare rules in “My Bookings” on the Air France website.
Airline-Initiated Cancellations: If Air France cancels your flight, you can choose a full refund (including non-refundable tickets) or rebooking on an alternative flight at no extra cost. Refunds are processed via “My Bookings” or by contacting customer service. Additional compensation may apply under EU Regulation 261/2004 for flights departing from or arriving in the EU, Iceland, Norway, or Switzerland, unless the cancellation is due to extraordinary circumstances (e.g., weather).
Special Circumstances: In cases like medical emergencies, Air France may waive fees for cancellations with proper documentation, potentially offering a full refund. Travel insurance purchased through Air France or third parties (e.g., Allianz) may cover additional cancellation scenarios.
Award Tickets (Flying Blue Miles): Business Class award tickets can be canceled before departure, with miles redeposited to your Flying Blue account. A cancellation fee may apply, varying by fare rules and membership level, and is deducted from the refunded miles. Contact Flying Blue directly for cancellations.
