Air Canada Name Change Policy

Air Canada permits name changes on Business Class tickets under specific conditions, primarily for corporate bookings. Here's a detailed overview:

Business Class Name Change Policy

1. Business Class Flexible Fares (Corporate Bookings):

• Eligibility: Tickets must include a Corporate Contract Number (CCN) or an Air Canada for Business (ACB) Program Number (PN).
• Fee: Name changes are free of charge.
• Conditions: All flights must be marketed and operated by Air Canada (including Air Canada Express and Rouge).
• Process: The original Passenger Name Record (PNR) must be canceled, and a new PNR created with the updated name. The new ticket should reference the original corporate contract number and include the waiver code CORPNCHNG in the endorsement box.

2. Business Class Lowest and Flex Fares (Corporate Bookings):

• Eligibility: Tickets must include a CCN or PN.
• Fee: A CAD $60 fee applies for flights within Canada, the U.S., and Sun destinations; CAD $250 for international routes.
• Conditions: Flights must be operated by Air Canada, Air Canada Express, or Rouge.

3. Non-Corporate Bookings:

• Policy: Air Canada tickets are non-transferable. Name changes to a different passenger are not permitted.
• Exceptions: Minor corrections (e.g., spelling errors) can be made. Legal name changes due to marriage, divorce, or other reasons require supporting documentation.

24-Hour Risk-Free Period

• Policy: Within 24 hours of booking, passengers can cancel their reservation for a full refund and rebook with the correct name, avoiding any name change fees.

Required Documentation for Legal Name Changes

For legal name changes, passengers must provide:

• A valid passport or government-issued ID.
• Legal documents supporting the name change (e.g., marriage certificate, divorce decree, court order).

Important Considerations

• Ticket Validity: Name changes are only permitted on fully unused tickets.
• Flight Eligibility: All flights must be marketed and operated by Air Canada. Codeshare flights or those operated by other airlines are not eligible.
• Process: Name changes must be processed through the original booking channel (e.g., travel agent or Air Canada Contact Centre).