Lufthansa Missed Flight Policy

Here’s an overview of Lufthansa’s “no-show” (missed-flight) policy as it applies to Business Class (and all cabins):

What counts as a no-show

You’re marked a no-show if you fail to board your flight and did not cancel or change your reservation before the scheduled departure time. Lufthansa requires that any voluntary change or cancellation be completed prior to departure; otherwise you’ll be treated as a no-show.

Automatic cancellation of remaining segments

If you’re a no-show on any outbound segment, all remaining flight coupons on that ticket—including return or connecting flights—are automatically canceled. There is no residual value retained on a no-showed ticket.

Rebooking & fees after a no-show

• Changes not permitted: Once a no-show is recorded, you cannot change or rebook that ticket—you must purchase a new one
• No-show fees: In practice, Lufthansa may charge a no-show fee if you miss a flight without timely cancellation. Fees vary by route and fare conditions; check “Current Fees” on lufthansa.com for exact amounts.

Refund eligibility

• Refundable Business fares: If you hold a fully refundable Business Class ticket, you can still request a refund of the unused segment—even after missing the flight—subject to any cancellation fees beyond the 24-hour risk-free window.
• Non-refundable fares: Unused value is forfeited. You may only recover government taxes if you canceled before departure, but after a no-show no taxes are returned.

Involuntary disruptions (EU Regulation 261/2004)

If Lufthansa cancels or significantly delays your flight (e.g., by ≥ 3 hours), you are not treated as a no-show. You’re entitled to:

1. Re-routing to your final destination at the earliest opportunity under comparable conditions; or
2. A full refund of any unused portion of your ticket.

What to do if you anticipate missing your flight

• Cancel or change your booking before departure via “My Bookings” on Lufthansa.com or the mobile app.
• Contact Lufthansa immediately (online chat, call center, or airport desk) to preserve any residual value.
• Review your fare conditions in your booking confirmation under “Fare Conditions” to confirm deadlines and fees.

Key takeaways for Business Class travelers:

• Always cancel/change before departure to avoid no-show status.
• A no-show voids your entire ticket with no changes allowed—you’ll need to buy anew.
• Refunds depend strictly on your ticket’s refundable status and timing of cancellation.
• Involuntary cancellations or delays fall under EU passenger-rights, allowing free re-routing or refunds.